DzalekaPay Help Centre

Find an answer about your account, a payment, a ticket, or a cash-out.

• Paying a business or campaign: Get help with a payment, order or donation.
• Tickets and entry: Buy tickets, find your QR code and check payment or refund status.
• Payment problems: Check a failed or pending payment before trying again.
• Fees & limits: Understand fees, verification tiers and transaction limits.
• Getting started: Create your account, get verified, and run more than one store.
• Taking payments: Collect payments at your counter, online, or for events and fundraising.
• Organizing an event: Set up tickets, find attendees and prepare your gate team.
• Cashing out: Move available balance using the payout methods currently shown in Cash out.
• Account, staff & security: Manage people, statements, passwords, and bill payments.
• Funding: Apply for a grant and follow its review.

Contact support: https://pay.dzaleka.com/contact. Never share a PIN or password.