DzalekaPay merchant guide

How to accept payments, get verified, manage fees, and cash out with DzalekaPay.

Open a store and share its payment link. Customers pay on a DzalekaPay checkout page without creating an account. Completed payments appear in your dashboard, and settled funds can be paid out using the methods currently enabled for merchants.

Collections charge 2% on mobile money, where the customer pays PayChangu's 3% on top, and 5% on card or bank transfer. Cash-out fees are documented on https://pay.dzaleka.com/pricing. Full HTML guide: https://pay.dzaleka.com/docs.

Guides by task

• Set up and verify your store: Complete verification (KYC): create an account, upload your ID and selfie, and check the review status.
• Accept payments: Request mobile money at the counter or share a QR code.
• Share a payment link: Use your checkout link on WhatsApp, in print, or on your website.
• Sell through a storefront: List products, manage stock, and fulfil paid orders.
• Sell tickets and manage an event: Publish an event, issue tickets, check in guests, and handle cancellations.
• Run a fundraising campaign: Submit a campaign, collect donations, and post project updates.
• Understand fees: Check collection, mobile money, bank payout, and payroll charges.
• Cash out and refund payments: Understand pending and available funds before sending money.
• Set up automatic cash-out: Choose a mobile money destination, minimum balance, and reserve.
• Manage customers: Find customer records and review their payment history.
• Manage stores, staff and records: Switch stores, download statements, manage payroll, and get account help.
• Apply for funding: Prepare a grant application and report on an approved project.
• Connect a PayChangu account: Optional setup for merchants who already have their own provider account.
• Resolve common errors: Check pending payments, account limits, and failed requests before retrying.