Contact DzalekaPay

Public support starts at info@mail.dzaleka.com. You do not need a DzalekaPay account to ask about a public campaign, event, store, payment, or safety report.

What to include

Send the page link, store/campaign/event name, amount, date, payment phone or email, transaction reference if shown, and screenshots if you have them. For urgent fraud or impersonation, write "abuse report" in the subject line.

Payment or receipt questions

Include the payment link, amount, date, and the phone number or email used at checkout.

Fraud, impersonation, or abuse

Include the page URL, account or campaign name, screenshots, and what happened. Reports are reviewed under the AML/CFT policy at https://pay.dzaleka.com/aml-cft.

Merchant account help

Signed-in merchants should open Help & Support from the dashboard. Public visitors can email info@mail.dzaleka.com first.

DzalekaPay is based at Dzaleka Refugee Camp, Dowa District, Malawi. More product help: https://pay.dzaleka.com/help.